The site shopjoia.com, is constantly striving to serve the customers with the best quality customer service. The workers of shopjoia.com constantly strive to ensure fast and efficient method of processing and shipping out orders. When orders are received during business hours, the workers at shopjoia.com will try to get the order out the same day. Unless there is a problem with the order, all orders will be processed and shipped out at a minimum of two business days. For shipping rates and arrival times please visit the specified shipping carrier with the tracking number that was provided.
Normal shipping pickup time is 4PM PST Monday through Friday excluding holidays for UPS. All orders received before 1PM, will be processed within the same day, unless there is a lot of pending orders ahead, at which point the order will be shipped out the next day. Weekend orders will be shipped out on next business day. If there is an urgent matter with shipping please email us as soon as possible to sort them out. Once the shipment is made it is very difficult to the change it and there will also be extra charge added.
All sales are final. If you are not satisfied with your purchase please return the item within 5 business days of the delivered date. There will be a 30% stocking fee, unless the return is for but not limited to, defective, broken, or wrong items shipped.
All refunds are CUSTOMER POINTS ONLY (STORE CREDIT). No Exceptions
1. You must request an RMA (return merchandise authorization) by email ONLY number within 5 business days of receipt before making a return: To request for an RMA number please email us at email@example.com Please be sure to let us know in your email: (1) Your order number. (2) Which item you would like to return. (3) Why you want to return it. The RMA number, once received, must be written in a conspicuous place on the copy of your packing slip when returning the items.
2. Please note: For a return to be accepted for store credit “Customer Points”, items must be in their original purchase condition, including the original product packaging and all accessories. Any item that you received with tags attached must be returned with those tags intact.
3. For any returned packages with failure delivery, i.e., multiple delivery attempts, insufficient address information, or delivery refusal, you will be issued a store credit for the amount of the purchase, minus original shipping cost and return shipping cost, as well as a 30% restocking fee.
When returning the items please return by USPS only, (SHIPPING FEE FOR RETURN ITEMS WILL NOT BE GIVEN FOR ANY OTHER METHODS) pack all items in one package box and have the following items inside the return box:
Please have all items in the original packaging
Please print out copy of the RMA receipt
Please provide copy of the invoice indicating which items are being returned
Please indicate the reason(s) for return
Please note that shipping fee will not be credited for return items.
- All Returns and RMA are only dealt through e-mail. Phone calls made will not be accounted for as having notified us within 5 days.
- The postmark date for the return should not exceed a week from the date the RMA, (return authorization number) , was issued, otherwise the return shall be considered late, and the authorization will be null, voided.
- Returns made without obtaining a RMA number will not be processed, accepted.
- Return Label/Call Tags are not provided.
You may cancel your order as long as your order is still in process. Once your order has been shipped, you cannot cancel your order. Refunds will only be given as "Customer Points". Please allow 5 business days to process the order cancellation.